| PRACTICAL FRONTLINE LEADERSHIP SKILLS • The History of Leadership • The Difference between Leadership and Management • How Leadership Drives Performance • The Leadership Cycle: daily, weekly, monthly • Leadership Toolbox: the key leadership and management skills • Personal Leadership Inventory • Case Study and Learning Exercise on Leadership: A prepared case study and group learning activity helps participants apply key concepts from the day LEADERSHIP PURPOSE • Vision and Mission • Purpose and Potential • Presentation Skills and Personal Impact • Mindset and Resilience • How to Create Alignment: personal, team and business goals • Connecting with Customers (internal and external) • Case Study and Learning Exercise on Creating Purpose and Improving Presentation Skills: A prepared case study and group learning activity helps participants apply key concepts from the day TEAM POWER • Mindset, team dynamics and motivation • Limiting beliefs and other brakes on performance • Emotional intelligence and influence • Teamwork and trust – management skills for managing teams • Deep listening, reflection and learning – learning and working as a team • Situational leadership and the one minute manager • Case study and learning exercise: A prepared case study and group learning activity helps participants apply key concepts from the day TEAM PERFORMANCE • Effective Delegation and Avoiding ‘monkey-management’ • Coaching for Performance: theory • Coaching for Performance: practice • Team and Individual Coaching skills • Mission Control: managing people and projects through goals and objectives • Time Management, Priorities, Meeting deadlines and Personal effectiveness • Case Study and Learning Exercise on Managing Priorities and Coaching: A prepared case study and group learning activity helps participants apply key concepts from the day. MANAGING PEOPLE AND CHANGE • Theories of change: why we find change hard / how to make it easy • Giving and receiving feedback • Difficult conversations and conflict • Working relationships (managing up and down) • Personal development and growth plan • Leadership and management skills: summary • Personal development plans • Case study and learning exercise: A prepared case study and group learning activity helps participants apply key concepts from the day |